Refund Policy
Refund & Cancellation Policy
All scheduled services with Logistics by DaVinciii require time, planning, and reserved equipment. Because of this, payments are non-refundable once a service has been scheduled and confirmed.
Cancellation Policy
Customers must provide at least 72 hours’ notice to cancel a scheduled service.
Cancellations made with proper notice may still be subject to a cancellation fee to cover administrative and scheduling costs.
Cancellations made less than 72 hours before the scheduled service may result in additional charges.
Detention & Layover Fees
If delays occur at pickup or delivery locations that are outside of Logistics by DaVinciii’s control, a detention fee of $70 per hour may be applied.
Detention time may include:
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Waiting for loading or unloading
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Facility delays
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Customer readiness delays
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Restricted access issues
If a driver or vehicle is required to remain overnight due to scheduling delays, facility issues, or customer-related delays, a layover fee of $120 may be charged.